Shipping, Returns & Saddle Purchase Policy

At Rider’s Emporium, we want you to feel confident in your purchase. Because our inventory includes everything from everyday equestrian products to individually fitted, bespoke, demo, and pre-owned saddles, return eligibility varies by product type.

Please review the applicable policy below before making your purchase.

**Buyer is responsible for payment of the return shipping cost.  

General Merchandise Returns

Unopened and unused merchandise may be returned for a refund or exchange within 7 days of purchase.

Returned merchandise must be in its original, unused condition and include its original packaging, tags, and accessories, where applicable. 

All returns must be approved prior to return & MUST reference the Return Authorization number issued by Riders Emporium.  

No refunds or exchanges will be accepted after 7 days.

Saddles are subject to the separate policies outlined below.

Saddle Purchases

Because saddles may be pre-owned, individually fitted, or custom ordered, saddle return and refund policies differ depending upon the type of saddle purchased.

Pre-Owned / Used Saddles

All used and pre-owned saddles are sold “AS IS.”

Used saddle purchases are final and are nonreturnable and nonrefundable after purchase via this website.

We encourage customers to carefully review the saddle's specifications, photographs, condition information, and suitability before completing their purchase.

If you have questions about a saddle before purchasing, please contact Rider’s Emporium for assistance.  We will attempt to answer all inquiries within 48 business hours.

Bespoke / Custom Saddles

Bespoke saddles are ordered specifically for an individual client based upon selected specifications and horse tracings or fitting information.

A bespoke saddle order may be cancelled for a refund before the saddlery begins construction of the saddle.

Once the saddlery has begun building the saddle:

The order becomes non-cancellable, nonreturnable, and nonrefundable.

Because these saddles are individually produced to the client's specifications and fitting information, they cannot be returned simply because the client changes their mind after production has begun.

Demo & In-Stock Saddles Purchased Through a Fitting Appointment

Demo and in-stock saddles purchased as part of a Rider’s Emporium saddle-fitting appointment have an extended return period.

Within 14 days of purchase:
The saddle may be returned for a refund, less a 20% restocking fee.

15–30 days after purchase:
If a saddle-fit issue arises that cannot be resolved through reevaluation, the saddle may be eligible for return and refund, less a 20% restocking fee.

We ask that customers experiencing a fit concern during this period contact Rider’s Emporium so that we have an opportunity to reevaluate the saddle and determine whether the issue can be resolved.

After 30 days:
No refunds will be issued.

An exchange may be considered at Rider’s Emporium's discretion. Any applicable price difference, fitting charges, shipping costs, or other associated charges will be the responsibility of the customer.  

All returns must be approved prior to return & MUST reference the Return Authorization number issued by Riders Emporium.  

Condition of Returned Saddles & Merchandise

Any product eligible for return must be returned in the same condition in which it was received.

For saddles, normal evaluation associated with an approved fitting or return period is understood. However, damage, excessive wear, alterations, improper care, or other changes to the saddle may affect return eligibility or the amount refunded.

All returns must be approved prior to return & MUST reference the Return Authorization number issued by Riders Emporium.  

Saddle Fit Concerns

Horse and rider circumstances can change, and saddle fit is influenced by numerous factors including the horse's condition, musculature, workload, rider, pads, and other equipment.

If you purchased a demo or in-stock saddle through a Rider’s Emporium fitting appointment and believe a fit issue has developed, please contact us promptly.

When appropriate, we will first attempt to reevaluate the saddle and resolve the fit concern before proceeding with a return.

Refunds

Approved refunds will be issued according to the original method of payment, less any applicable 20% saddle restocking fee or other charges permitted under the applicable purchase terms.

Please allow normal payment-processing time for an approved refund to appear on your account.

Shipping

Orders requiring shipment will be sent to the shipping address provided at checkout.

Shipping charges, delivery times, oversized-item charges, saddle shipping charges, and any available free-shipping promotions may vary depending upon the product and destination. Applicable shipping charges will be shown at checkout when available.

Customers are responsible for ensuring that the shipping information provided with their order is accurate.

Questions Before You Purchase?

We would much rather answer a question before you purchase than have you end up with a product that isn't appropriate for you or your horse.

For saddle purchases in particular, please contact Rider’s Emporium if you have questions regarding the saddle's specifications, condition, fitting services, or applicable return policy before completing your purchase.